Making a request
Contact customer service with your order number and the reason for cancellation, return or exchange. For damage or discrepancies, attach clear photos of the product, packaging and problem. Do not send your card details or account password.
Cancelling before preparation
If cancellation is available in your account, you can use it when the order status allows. Otherwise, contact customer service to check the order stage and what can be done before preparation or shipping.
Damaged or incorrect products
If a product arrives damaged or differs from what you ordered, contact us as soon as you notice the problem and keep the packaging and product photos to help verification. Do not consume a product that appears spoiled or unsafe. The case will be reviewed to determine the appropriate resolution and applicable rights.
Products with special conditions
The ability to return certain products may depend on their nature, condition, opened packaging or use. Review the product details and contact customer service before returning an item to determine what applies to your situation. This does not remove your rights concerning defects or non-conformity.
Returning products and payments
Do not send a product to an unconfirmed address. Agree with customer service on the return process, any costs and who bears them before shipping. If a collected payment is approved for refund, the refund method depends on the payment method used. Processing time may differ by bank or payment provider. A test order for which no payment was collected does not result in a monetary refund.
Consumer rights
Rights and exceptions provided by the E-Commerce Law and applicable regulations in Saudi Arabia are respected. This page explains how to submit a request and does not remove a statutory right. Refer to the Ministry of Commerce guide or contact customer service for assistance.
